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Refund Policy

Refund Policy

London’s Mobile Tyre Centre

At London’s Mobile Tyre Centre, we are committed to providing high-quality products and services. This Refund Policy outlines how refunds are handled for payments made through our website using the Dojo Payment Gateway.

1. General Refund Policy

We aim to ensure complete customer satisfaction. If you are not satisfied with a product or service purchased from us, you may be eligible for a refund subject to the terms outlined below.

Refunds will only be processed to the original payment method used at the time of purchase via Dojo.

2. Eligibility for Refunds

a.) Tyre Purchases

  • Refunds are only applicable if the tyres have not been fitted, used, or damaged.
  • Tyres must be returned in their original condition within 7 days of purchase.
  • Any return must be accompanied by valid proof of purchase.

b.) Services (Fitting, Repairs, etc.)

  • Once a service has been completed (e.g., tyre fitting, puncture repair, wheel balancing), no refund will be issued unless there is a proven fault in workmanship.
  • If there is an issue, we will first offer to inspect and rectify the problem.

c.) Incorrect or Faulty Products

  • If you receive an incorrect or defective product, please notify us within 48 hours.
  • We will arrange a replacement or provide a full refund where applicable.

3. Cancellations

  • Orders can be cancelled before the service is performed or tyres are fitted.
  • If cancelled in time, a full refund will be issued.
  • If a booking slot has been reserved and cancelled at short notice, an administration fee may apply.

4. Refund Process

  • Approved refunds will be processed via the Dojo Payment Gateway.
  • Refunds typically take 5–10 working days to reflect in your account, depending on your bank or card provider.
  • We will notify you once the refund has been initiated.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Tyres that have been fitted, used, or damaged after purchase
  • Services that have already been completed satisfactorily
  • Issues arising from normal wear and tear or misuse
  • Failure to attend a scheduled appointment without prior notice

6. Contact Us

For any refund-related queries, please contact us:

London’s Mobile Tyre Centre

📍 Address: 10D Fairfield’s, Free Prae Road, Chertsey, KT168EA, UK

📞 Phone: 01932 859983

📧 Email: [email protected]

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for any changes.

By making a payment through our website, you agree to the terms of this Refund Policy.